Zoho brings Silicon Valley to rural India with launch of Zoho Desk

Next time when you, sitting in your home in Delhi or Mumbai, ask for customer support for a service through Twitter or email or live chat, you may be talking to a person in Tenkasi, a small town in Tamil Nadu with a population of only 70,000. No, the service market hasn’t shifted base to this never heard of place. Zoho, a name famous for its enterprise products, has launched ‘first ever context-aware’ help desk software named Zoho Desk.

Zoho Desk is a customer support solution for businesses, which means Zoho’s clients can use the software for better handling of customer complaints and requests.

 The ‘context-aware’ bit here basically means that the support agents will now have full knowledge of the customer’s history of requests, ease to solve an issue based on priority, and work simultaneously with other concerned teams to provide him solutions that are more likely to work for him, which eventually enables better customer support.

Zoho Corp itself has been incorporating the Zoho Desk software, which also helped it through the testing phase, to provide support for its own set of products like Mail, Office, and Docs. This means individual clients of Zoho, who are not businesses, will also get better support for their product-related issues.

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